Terms of service

Store Policies

1. Overview

This website is operated by Viviere, an online retail business based in South Africa. Throughout the site, the terms “we”, “us” and “our” refer to Viviere.

By accessing our website and/or purchasing from us, you agree to be bound by the following policies. We are committed to fair, transparent service in accordance with South African consumer protection standards.

2. Products & Availability

All products are subject to availability.
We reserve the right to limit quantities or discontinue products at any time.
While we strive for accuracy, product images and descriptions may vary slightly due to updates or supplier changes.

3. Pricing & Payments

All prices are listed in South African Rand (ZAR).
Prices are subject to change without notice.
In the event of a pricing, technical, or listing error, we reserve the right to cancel or refuse any order.

Accepted Payments:

Debit/Credit Cards
EFT (where available)
Secure online payment gateways

Orders are only confirmed once payment has been successfully processed.

4. Shipping & Delivery

Processing Time:

Orders are processed within 1–5 business days.

Estimated Delivery Time:

Delivery typically takes 7–21 business days, depending on your location and logistics conditions.

Important Notes:

Tracking details will be provided once your order has been dispatched.
Delivery times are estimates and not guaranteed.
Delays may occur due to factors beyond our control (e.g. courier disruptions, customs processing, peak periods).
Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrectly provided addresses.

5. Returns & Refunds

We aim to provide a reliable and fair shopping experience. If something goes wrong, we will work with you to resolve it.

Eligible Cases:

You may request a return or refund if:

The item is defective, damaged, or incorrect, or
Your order has not arrived within 30 business days

Conditions:

Requests must be submitted within 7 days of delivery
Clear proof (photos/videos) is required for damaged or incorrect items
Items must be unused and in original condition where applicable

Non-Eligible Cases:

Change-of-mind purchases
Items that have been used, worn, or altered
Minor variations in product appearance that do not affect functionality
Delays caused by external logistics once within normal delivery windows

Resolution Options:

Where applicable, we may offer:

A replacement item
Store credit
A refund to the original payment method

Refund Processing:

Approved refunds are processed within 5–10 business days.

We reserve the right to assess each claim and decline requests that do not meet these conditions.

6. Order Changes & Cancellations

Orders may be cancelled or modified within 12 hours of placement.
After this period, orders enter processing and changes are no longer guaranteed.

7. Tracking & Delivery Support

Tracking information will be provided once available.
If your order has not arrived within 30 business days, please contact us for investigation and resolution.
Orders marked as delivered by the courier are considered fulfilled. If there are issues, we will assist in filing a claim, but we cannot guarantee recovery.

8. Limitation of Liability

We strive to provide a smooth and reliable experience; however, we are not liable for: