Refund policy

Returns & Refunds

We aim to provide a reliable and fair shopping experience. If something goes wrong, we will work with you to resolve it.

Eligible Cases:

You may request a return or refund if:

• The item is defective, damaged, or incorrect, or

• Your order has not arrived within 30 business days

Conditions:

• Requests must be submitted within 7 days of delivery

• Clear proof (photos/videos) is required for damaged or incorrect items

• Items must be unused and in original condition where applicable

Non-Eligible Cases:

• Change-of-mind purchases

• Items that have been used, worn, or altered

• Minor variations in product appearance that do not affect functionality

• Delays caused by external logistics once within normal delivery windows

Resolution Options:

Where applicable, we may offer:

• A replacement item

• Store credit

• A refund to the original payment method

Refund Processing:

Approved refunds are processed within 5–10 business days.

We reserve the right to assess each claim and decline requests that do not meet these conditions.